IT Onsite Engineer – SFC Production Support

Role Purpose The IT Onsite Engineer is the IT systems support resource for the production floor , with primary responsibility for SFC and related manufacturing systems. The role provides first-level troubleshooting, problem isolation, production recovery, and coordination with local and global technical teams. The engineer is expected to resolve routine Tier 1 issues onsite and effectively escalate more complex issues to the appropriate technical owner while remaining engaged through resolution and validation. Key Responsibilities Production Floor & SFC Support Serve as the point of contact for IT-related production issues. Troubleshoot SFC, PCs, networks, printers, scanners, equipment interfaces, and production applications. Support SFC, iMES, SSP/SPIP, MISP, SAP interfaces, and related manufacturing systems. Identify whether an issue is related to the application, database, network, equipment, configuration, data, or production process . Validate SFC routing, station configuration, quality controls, poka-yoke settings, and production transactions. Restore production quickly when issues can be resolved onsite. Troubleshooting & Data Analysis Perform structured first-level troubleshooting before escalation. Review application, SFC/MES, equipment, Windows, and system logs. Use SQL to investigate production transactions, unit history, station records, and data issues. Trace production flow using serial numbers, station information, timestamps, and transaction records. Collect logs, screenshots, error messages, serial numbers, station IDs, and other information required for escalation. Support root-cause analysis with IE, PE, De