FLSA Status: Exempt Reports To: Fulfillment Manger Job Description: Focus on backlog management and production planning in a direct fulfillment site and responsible for site performance metrics. Act as a liaison between internal team and customer. Duties and Responsibilities: Plan and optimize sales order fulfillment to meet and exceed customer’s requirement Prepare production report in regard of daily commitment and lead time. Ensure sales order scheduled, packed and shipped within target time frame Maximize build plan target in daily basis Manage backlog and achieve lead time goal Analyzes and interprets construction bills of material, scopes, specifications, etc.. Collect data and publish assigned reports for internal and external management Perform order scheduling, expedite, and re-commit through various system tools Establish close working relationship with customer Responsible for any issue within the business unit Resolves problems utilizing acquired knowledge & analytical abilities Perform other duties as assigned