Service Operator LOCATION: Houston/Austin CATEGORY: Exempt, Full-Time, 100% On-site. JOB FUNCTION: Manage Level 1 issues in cloud operations in all data centers. Travel is optional depending on the situation. RESPONSIBILITIES: Monitor cluster servers across all data centers in the North America region. Manage call center and dispatch. Asset management Global Level 1 incident support and response EDUCATION: BA/BS in Information Management, Computer Engineering, Information Technology, or other related fields are required. EXPERIENCE: 1 to 3 years of relevant experience in Hyper-V or VMware technology At least 1 year of hands-on experience with Linux systems and Windows systems, with a basic understanding of networking. Data center experience preferred. SKILLS/QUALIFICATIONS: Solid foundational knowledge of networking, including familiarity with the TCP/IP protocol stack. Understanding of VLAN and subnetting. Strong knowledge of system hardware, especially related to cluster servers. Ability to prioritize and multitask. Strong troubleshooting and critical thinking skills. Strong learning ability, communication and coordination skills, and a service-oriented mindset Detail-oriented and capable of producing high-quality documentation and verbal communication. LANGUAGE: Proficiency in English required; Mandarin is a plus.